KYC Verification
KYC ("Know Your Customer") is the identity check required before you can use regulated features such as the USD Virtual Account and the Black-Gold Visa. Here is what it is, why it is required, what you need, and how the review works.
What KYC is and why it is required
KYC, short for "Know Your Customer," is the process of confirming who you are before you use regulated financial features. It is a standard part of AML (anti-money laundering) compliance and applies to regulated services worldwide.
Your self-custody crypto wallet does not require KYC to create — you control your own keys there. KYC is required only for regulated features that involve fiat or card rails, namely the USD Virtual Account and the Black-Gold Visa. This keeps those services compliant with applicable law and partner obligations.
What documents you need
Requirements depend on the feature and your jurisdiction, but you should generally be ready with the following.
A valid passport or national ID. Some flows ask for the front and back. Make sure it is not expired and the photo is clear.
A live selfie to confirm you match your ID. Follow the on-screen prompts in good lighting.
A utility bill or bank statement dated within the last 3 months, showing your legal name and full address.
Your legal name and country on file must match your ID exactly, since they are passed to the partner for review.
How the review works
Once you start KYC, the app opens a secure verification link from the identity provider. Complete it in one session — links can expire (for example, after about 2 hours).
Open the feature you want (VA or Visa). Confirm your legal name, country, and email, then begin the identity check.
Photograph your ID and take a selfie following the prompts. Upload proof of address if requested.
Your documents are reviewed by the provider and partner. This typically takes 1–3 business days.
You get an in-app notification when the status updates to approved or, if there is an issue, rejected with a reason.
| Status | Meaning |
|---|---|
| Pending | Submitted and awaiting review. |
| Under review | The provider/partner is checking your documents. |
| Active / Approved | Verification passed; the feature is unlocked. |
| Rejected | An issue was found. A reason is shown so you can correct and re-submit. |
What completing KYC unlocks
Passing KYC enables the regulated features tied to that flow. Approval is assessed independently by the authorized partner, and availability still depends on your jurisdiction and compliance review.
After Sumsub KYC and partner approval, you can request USD virtual account access with ACH/wire/SWIFT receiving where available. See the VA guide.
After Didit KYC and approval, you can apply for the card, top it up from your crypto wallet, and spend. See the Visa guide.
How your KYC data is handled
iCloser does not collect or retain your identity documents. Documents you submit are processed and held by the third-party identity provider (Sumsub or Didit) and the authorized financial partner under their own privacy policies and regulatory obligations.
Common questions
Do I need KYC to use the crypto wallet?
No. Creating and using your self-custody crypto wallet does not require KYC — you control your own keys. KYC is required only for regulated features like the USD Virtual Account and the Black-Gold Visa.
Why does iCloser need my ID?
Identity verification is a legal AML requirement for regulated fiat and card services. The check is performed by a third-party provider; iCloser does not store your documents.
Is VA KYC the same as Visa KYC?
No. They are separate flows with different providers — Sumsub for the VA and Didit for the Visa. Completing one does not satisfy the other.
How long does KYC take?
Document review typically takes 1–3 business days. You will be notified in the app when the status changes.
What if my KYC is rejected?
You will see a reason in the app. Common causes are a name mismatch, expired ID, or unclear photos. Correct the issue and re-submit, or contact support.
Does iCloser keep a copy of my documents?
No. Documents are processed and stored by the identity provider and the authorized partner under their own policies, not by iCloser.